Recent SemestersWinter 2027, Fall 2026, Summer 2026, Spring 2026, Winter 2026Class Size40 studentsCredits3 Transfers ToCSUDescriptionGuest service competencies, the service encounter, professionalism, developing and delivering personalized experiences, and creating a service-focused product to increase operational profit and guest satisfaction in the hospitality industry. Techniques to exceed guest expectations with a focus on procedural, and often improvisational, practices to neutralize, recover from, capitalize on, and transition service failure into transformational experiences. Total of 54 hours lecture. 