Transfers ToNot transferableDescriptionWhether local or global, face-to-face, or online, providing excellent customer service is a necessary practice to attract and retain business in every industry. Workers who provide excellent customer service give their companies the best opportunity to produce profit, goodwill, and deliver services and products that satisfy and please clients. With a focus on both new and existing customers, students learn how to maximize this major source of business revenue. Students will also practice and fine-tune communication, active listening, and conflict resolution skills. Specific customer service tactics when working with both internal and external customers will be covered. 