MGMT 1545 - Customer Service
- Recent Professors
- Kanoe K. Bandy, Angela J. Cottrell
- Recent Semesters
- Spring 2026, Spring 2025, Fall 2024, Spring 2024, Fall 2023
- Class Size
- 35 students
- Credits
- 0.5
- Spring 2026 Sections
- View Spring 2026 sections of MGMT 1545
- Transfers To
- CSU
- Description
- This course is designed to provide the student with certain key skills and attitudes in order to effectively meet the needs of customers. The student will be introduced to the concept of internal and external customers, customer satisfaction and customer retention. Topics will also include communicating with customers, developing a positive attitude, handling complaints and sales skills.
- Usually Held
- Mon 1:10pm–3:00pm