TransfermaticNC at Southwestern College

    NC 1069 - CUSTOMER SERVICE: MANAGING CHANGE

    Recent Professors
    Not yet assigned
    Recent Semesters
    No scheduled sections on record
    Class Size
    Not published
    Credits
    0
    Transfers To
    Not transferable
    Description
    No Credit. Lecture 6 hours. Explores our natural tendencies and the tendencies of our customers to resist change in the workplace. Introduces techniques for handling change and how to introduce change to our customers. Provides practice of change management techniques. [ND]