NC 1006 - CUSTOMER SERVICE---DEALING WITH DIFFICULT PEOPLE
- Recent Professors
- M. Dullea, L. Hernandez
- Recent Semesters
- Fall 2026, Spring 2026
- Class Size
- 35 students
- Credits
- 0
- Fall 2026 Sections
- View Fall 2026 sections of NC 1006
- Transfers To
- Not transferable
- Description
- No Credit. Lecture 6 hours. Introduces information and concepts about how conflict inhibits good business. Explores the causes and impact conflict can have on customer service. Reviews strategies and techniques for resolving tough issues and how to turn a difficult customer into a loyal one. [ND]
- Usually Held
- Tue Thu 5:30pm–8:20pm, Tue Thu 8:30am–11:20am, Mon Wed 5:30pm–8:20pm, Mon Wed 8:30am–11:20am