TransfermaticNC at Southwestern College

    NC 1002 - CUSTOMER SERVICE: CUSTOMER APPRECIATION

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    Recent Semesters
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    Class Size
    Not published
    Difficulty
    4.5Moderateout of 10
    Credits
    0
    Transfers To
    Not transferable
    Description
    No Credit. Lecture 6 hours. Explores key skills and attitudes necessary to effectively meet the needs of customers. Introduces concepts and appropriate techniques for dealing with internal and external customers, enhancing customer satisfaction, increasing customer retention, and ensuring positive communication. [ND]