HTM. 124 - Excellence in Guest Service
- Recent Professors
- Laurie Hughes, Lorraine Salceda
- Recent Semesters
- Spring 2026, Fall 2025
- Class Size
- 40 students
- Credits
- 0.5
- Spring 2026 Sections
- View Spring 2026 sections of HTM. 124
- Transfers To
- CSU
- Description
- Students will prepare to take the Certified Golden Opportunities Professional exam awarded through the American Hotel and Lodging Association. A focus on quality customer service: what it is and how to deliver it, in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers and service recovery techniques.