Transfers ToCSUDescriptionThis course introduces the student to the role and importance of the case manager within the field of Human Services/Social Work. The philosophical differences of various models will be explored along with the pragmatic skills and practices that combine for effective case management: engagement, interviewing, assessment, identification of goals and resources, monitoring progress and evaluating outcomes. Emphasis will be placed on professional standards and practices of conduct as well as documentation and record-keeping skills that align with legal mandates. This course may be offered in a distance education format. (CSU transferable) 