BSOT 122 - CUSTOMER SERVICE AND ATTITUDE IN THE WORKPLACE
- Fall 2026 Sections
- View Fall 2026 sections of BSOT 122
- Transfers To
- Not transferable
- Description
- This course is designed to provide the student with certain key skills and attitudes in order to effectively meet the needs of customers. The student will be introduced to the concept of internal and external customers, customer satisfaction, and customer retention. Topics will also include communicating with customers, developing a positive attitude, handling complaints, and sales skills. This course may be offered in a distance education format.