VBUS 171 - Workplace Comm. Sales&Service

    Recent Professors
    Harold Y. Tan, Daniel J. Oase
    Recent Semesters
    Fall 2026, Summer 2026
    Class Size
    50 students
    Difficulty
    5.1Moderateout of 10
    Credits
    0
    Fall 2026 Sections
    View Fall 2026 sections of VBUS 171
    Transfers To
    Not transferable
    Description
    This course builds essential communication skills for sales success, including audience analysis, persuasive messaging, nonverbal delivery, and professional digital communication. Through role-playing, presentations, and case studies, students practice handling objections, adapting to diverse customers, and applying ethical, customer-centered strategies. Emphasis is placed on building trust, delivering clear and persuasive messages, and enhancing workplace professionalism. Open entry / Open exit.