Transfers ToNot transferableDescriptionSkills and knowledge required for successful, effective customer service. Respond appropriately to customer requests, inquiries, or complaints. Apply listening skills, use positive communication skills, and develop and implement customer retention strategies. Match customer needs with products and services. Learn and practice order fulfillment procedures. This course prepares students to successfully pass the Customer Service Operations CSCMP SCPro™ certification examination taken in the class. The credential is awarded by the Council of Supply Chain Management Professionals (CSCMP). 