Recent ProfessorsNot yet assignedRecent SemestersSummer 2026, Spring 2026Class SizeNot publishedCredits0 Transfers ToNot transferableDescriptionDescription: Apply practical strategies to retain a valuable customer base, diffuse difficult situations, and earn repeat business. Topics include: The anatomy of a complaint, regulating verbal and nonverbal responses, active listening skills, creative problem solving, customer perceptions and expectations, adapting to different conflict styles, and steps to defuse angry customers. 12.00 hours lecture. (Pass/No Pass only) 