VBUS 243 - Introduction to Customer Service Skills

    Recent Professors
    Veronica Castaneda, Emily P. Vu
    Recent Semesters
    Fall 2026, Summer 2026, Spring 2026, Fall 2025
    Class Size
    60 students
    Credits
    0
    Fall 2026 Sections
    View Fall 2026 sections of VBUS 243
    Transfers To
    Not transferable
    Description
    Provides basic customer service training in: achieving high customer satisfaction; developing strong listening and communication skills; developing effective telephone skills; handling challenging customer situations; solving and preventing incidents and problems; working in a team; and minimizing stress and avoiding burnout. In short, students will learn how to apply excellent customer service in any work setting. Students may be awarded 4 high school elective credits if they complete and pass all course assignments and requirements.