VBUS 243 - Introduction to Customer Service Skills

    Recent Professors
    Emily P. Vu, Veronica Castaneda
    Recent Semesters
    Fall 2026, Summer 2026, Spring 2026, Fall 2025
    Class Size
    60 students
    Difficulty
    5.5Moderateout of 10
    Credits
    0
    Fall 2026 Sections
    View Fall 2026 sections of VBUS 243
    Transfers To
    Not transferable
    Description
    Provides basic customer service training in: achieving high customer satisfaction; developing strong listening and communication skills; developing effective telephone skills; handling challenging customer situations; solving and preventing incidents and problems; working in a team; and minimizing stress and avoiding burnout. In short, students will learn how to apply excellent customer service in any work setting. Students may be awarded 4 high school elective credits if they complete and pass all course assignments and requirements.