HOSP M170 - Hospitality Supervision and Guest Relations
- Recent Professors
- Stefan Cosentino
- Recent Semesters
- Fall 2025, Fall 2024, Fall 2023
- Class Size
- 50 students
- Credits
- 3
- Fall 2025 Sections
- View Fall 2025 sections of HOSP M170
- Transfers To
- CSU
- Description
- Investigates the structure and practices of supervision in the hospitality industry: recruiting, hiring, training, retention, discipline, and employee engagement. Introduces guest relations practices: customer service, conflict resolution, ethics, etiquette, and serving guests with unique and diverse needs.