Transfers ToCSUDescriptionStudy essential principles and practices of exceptional customer service. Learn how to communicate effectively with customers, resolve conflicts, and build lasting relationships that enhance customer satisfaction and loyalty using the four pillars of customer service management: people, strategy, processes, and technology. Leverage technology to identify new customers, acquire their business, and foster long-term customer satisfaction by organizing customer and prospect information in a way that helps you build stronger relationships with them and grow your business faster. Portions of instruction may be offered online; may also be offered fully online. 