TransfermaticCNT at Los Medanos College

    CNT 037 - Help Desk Customer Technical Support

    Recent Professors
    Not yet assigned
    Recent Semesters
    No scheduled sections on record
    Class Size
    Not published
    Credits
    3
    Transfers To
    Not transferable
    Description
    A basic course in the skills and tools required for entry level I/T support specialist positions. This includes how to analyze computer related problems and formulate action plans; best practices in comunicating with end users; and using diagnostics tools and I/T support tracking software. In addition, students will learn soft skills to improve employability in the I/T sector.