Transfers ToCSUDescriptionIn this class, students explore why 'difficult' people act the way they do, and learn strategies for getting along and communicating tactfully with the 'difficult' people they encounter in the workplace. They will learn how to identify different personality types and why some personality types may be difficult for them to work with peacefully. Emphasis is placed on helping students recognize that often they are the 'difficult' person in the workplace. Students learn that dealing with 'difficult' people leads to conflict, then they learn conflict resolution techniques, and develop skills to constructively manage conflict in today's diverse and increasingly complex workplace. 