Transfers ToCSUDescriptionStudents will learn and apply principles related to customer service as they relate to modern business practices. They will explore service cultures in the real world, examining customer service in a variety of industries--financial services, retail, supermarkets, retail manufacturing, and a host of others. Students will investigate customer service breakdowns and recovery, customer service in a diverse world, and customer service via technology. Building customer loyalty and strategies for retaining customers will be emphasized.Usually HeldMon Wed 12:20pm–1:10pm, Tue Thu 12:40pm–2:05pm 