Recent ProfessorsNot yet assignedRecent SemestersNo scheduled sections on recordClass SizeNot publishedCreditsNot publishedPrerequisiteAdvisory: ENGL C1000; ENGL C1000H Transfers ToNot transferableDescriptionUpon successful completion of this course, students will have the opportunity to sit for an exit exam and qualify to earn a globally recognized iCEV Southwest Airlines Professional Communications Certification. The Certification assesses industry-valued and recognized standards produced by Southwest Airlines and verifies individuals possess the soft skills necessary to thrive in any workplace environment: the ability to communicate effectively, think critically and work with others. Those who earn the Certification are more qualified and prepared to enter any work environment, regardless of industry interest. This course covers the following topics: workplace communication styles, conflict management, teamwork & collaboration, leadership styles, customer service, managing diversity and digital communication techniques. Not open to students with credit in OT-53. 