Recent SemestersSpring 2027, Spring 2026, Spring 2025, Fall 2023, Spring 2023Class Size40–45 studentsCredits3 Transfers ToCSUDescriptionThis course teaches students skills, strategies, and techniques for developing, improving, and delivering quality customer service to attract new customers, retain existing ones, and increase overall profitability within an organization. Focus will be placed on managing relationships with customers, customer service teams, as well as designing products and processes with customers in mind. Current trends and issues in customer service will also be explored. 