MGMT G155 - Customer Service
- Recent Professors
- Rachel Zacharia, Stephanie Ferrara
- Recent Semesters
- Spring 2026, Spring 2025, Fall 2023, Spring 2023, Fall 2022
- Class Size
- 40–45 students
- Credits
- 3
- Spring 2026 Sections
- View Spring 2026 sections of MGMT G155
- Transfers To
- CSU
- Description
- This course teaches students skills, strategies, and techniques for developing, improving, and delivering quality customer service to attract new customers, retain existing ones, and increase overall profitability within an organization. Focus will be placed on managing relationships with customers, customer service teams, as well as designing products and processes with customers in mind. Current trends and issues in customer service will also be explored.