Recent SemestersFall 2026Class Size25 studentsCredits2PrerequisiteAJ 278 AND a California Peace Officer Standards and Training Basic Dispatcher Course certificate issued from an accredited regional police academy or equivalent as determined by the Division Dean, Director or their representative. NOTE: Approval of equivalent training is not a guarantee state regulatory or licensing agencies will also grant equivalency. Prior to beginning this course students must already be familiar with, and be able to demonstrate, all of the skills listed below. These will not be taught in the course; rather, they will be the starting point for advanced student training that builds upon them. These minimum skill levels are: Course requires extensive knowledge of all types of police dispatch center operations, because as first line training officer you must have a wide variety communication center operations. Due to giving citizen callers preliminary instructions via telephone, prior to police officer arrival, the students will also be required to have detailed knowledge of California law, case law, evidence collection, and criminal justice procedures. Knowledge of Penal and Vehicle codes used in policing; knowledge of Health & Safety codes; knowledge of local, state and federal laws pertaining to policing required in public safety dispatching; knowledge of proper use of verbal communication used in law enforcement contacts with the public; Knowledge, and familiarity with, common communication center dispatching software; Knowledge of the rank structure in policing; knowledge, and familiarity of, local, state, and federal laws, and policies, pertaining to law enforcement Transfers ToNot transferableDescriptionThis course is designed for public safety Communications Training Officers for the development of more effective communication skills that enhance C.T.O. leadership, promote transparency in the training relationship, and increase trainer and trainee wellness. This class will demonstrate how active listening and open discussion in a safe environment can improve trainee motivation. Through a variety of learning activities, we will promote ways to bring more creativity to the learning process, and identify important trainee characteristics such as varied learning styles, aptitudes and attitudes. Trainers will learn how to reduce disruptive behaviors that may hinder learning and have the potential to undermine a successful workplace such as bullying, gossip, and negativity. Our course is also designed to promote trainer self-awareness and emotional intelligence, to decrease stress in the training environment and avoid trainer fatigue or burnout.Usually HeldMon Tue Wed Thu Fri 1:00pm–4:50pm, Mon Tue Wed Thu Fri 8:00am–11:50am 