Recent SemestersFall 2026, Spring 2026, Fall 2025, Spring 2025Class SizeNot publishedCredits2PrerequisiteCISC 360, CISN 300, and CISN 304 with grades of "C" or better Transfers ToCSUDescriptionCISN 490 Networking Helpdesk Practicum Units: 3 Hours: 36 hours LEC; 54 hours LAB Prerequisite: CISC 360, CISN 300, and CISN 304 with grades of "C" or better Transferable: CSU This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user- support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field. 