Recent SemestersSpring 2027, Fall 2026, Spring 2026, Fall 2025, Spring 2025Class SizeNot publishedCredits2PrerequisiteCISC 360, CISN 300, and CISN 304 with grades of "C" or better Transfers ToCSUDescriptionCISN 490 Networking Helpdesk Practicum Units: 3 Hours: 36 hours LEC; 54 hours LAB Prerequisite: CISC 360, CISN 300, and CISN 304 with grades of "C" or better Transferable: CSU This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user- support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field. 