MGMT 111 - Customer Service
- Recent Professors
- Ida Ponder
- Recent Semesters
- Fall 2026
- Class Size
- 10–30 students
- Difficulty
- 5.5Moderateout of 10
- Credits
- 0.5
- Fall 2026 Sections
- View Fall 2026 sections of MGMT 111
- Transfers To
- Not transferable
- Description
- Designed to provide the student with certain key skills and attitudes in order to effectively meet the needs of customers. The student will be introduced to the concept of internal and external customers, customer satisfaction and customer retention. Topics will also include communicating with customers, developing a positive attitude, handling complaints and sales skills.
- Usually Held
- Fri 9:40am–6:30pm