TransfermaticBUHM at College of the Desert

    BUHM 31 - Customer Service Management

    Recent Professors
    Not yet assigned
    Recent Semesters
    No scheduled sections on record
    Class Size
    Not published
    Credits
    Not published
    Prerequisite
    None
    Transfers To
    Not transferable
    Description
    This course provides an in-depth study of the methods and techniques employed by the hospitality and tourism industry to accomplish effective and efficient customer service operation. Includes combined discussions of management theory, systems, decision-making, and leadership directly relevant to any profession with emphasis on the hospitality industry. Also covers the business facets of human resource management, finance, ethics, and total quality management within a business environment. Lecture Grading: Letter None Transfer Status: None Degree Applicable: AA/AS COD GE: None CalGETC: None