Transfers ToCSUDescriptionIntroduces the fundamental principles of customer service and their impact on guest satisfaction. Explores the growing importance of personalized service in fostering customer loyalty and profitability, as businesses are placing renewed emphasis on guest relations. Students will gain a comprehensive understanding of core service principles for interacting with guests and effectively managing diverse situations. Guest relation practices include, effective communication, conflict resolution strategies, ethical and professional conduct, dietary accommodation, and cultural sensitivity. Field trips may be required. Continued on the next page. Santa Clarita Community College District 168 CREDIT PROGRAMS / COURSE DESCRIPTIONS HUMANITIESUsually HeldWed Thu 10:00am–11:05am, Wed Thu 11:15am–2:50pm 