Transfers ToNot transferableDescription(No prerequisite.) This course provides and builds on concepts and skills required to deliver outstanding customer service including problem solving, effective communication, conflict management, e-mail and voicemail etiquette, and workplace basics. It also includes using authenticity, intuition, empathy, initiative, and leadership. At the end of the class, students will be prepared to take the Guest Service Gold certification exams offered by the American Hotel and Lodging Educational Institute. 