Transfers ToNot transferableDescription(No prerequisite.) This course teaches concepts and skills to provide outstanding customer service including problem solving, effective communication, dealing with challenging customers, turning around difficult situations, providing an individualized experience, becoming a knowledgeable employee, understanding commitment to the property, the importance of customer service to business success, and current trends and practices. At the end of the class, students will be prepared to take the Guest Service Gold certification exams offered by the American Hotel and Lodging Educational Institute. 