Transfers ToCSUDescriptionPowerful and appropriate interviewing and counseling techniques for use with correctional clients, who may include perpetrators, victims, family members, and witnesses. Strategies for dealing with sidetracking, aversion, and defensive responses. Effective use of encouragement, silence, redirection, non-verbal communication, and rapport in interviews. Intervention, counseling, and appropriate referrals in crisis situations. Ethics, boundary, and confidentiality issues encountered by counselors and caseworkers. 