Transfers ToCSUDescriptionStudent Learning Outcomes Upon completion of this program, the student will be able to: adapt to different customer behavior styles. evaluate verbal and non-verbal cues in appraising a situation. apply positive communication and listening techniques. develop strategies for service recovery. communicate effectively with a diverse customer population. analyze organization challenges to formulate solutions to improve communication. describe elements of a sound customer service program. � � � � � � � � � � � � � � � � � � Business 279 Business (BUS) Courses 